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Frequently Asked Questions


If you have any questions about White Card Online Now, please make sure you check below to see if your question is already answered, as chances are it has been. If not, please feel free to contact us from the contact us page.

General Questions:

General Answers:

1. How long does it take to receive my certificate?
Once you have successfully completed the online assessment, submitted your required paperwork and payment has been made, your certificate will be emailed to you and your white card sent via Australia Post within 21 business days.
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2. Are these courses nationally recognised?
These courses are Nationally Recognised. Statement of attainment issued through a Registered Training Organisation #32252

CPCCOHS1001A Work Safely in the Construction Industry is Nationally Recognised and accepted in all states and territories of Australia.

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3. Are my credit card details secure?
Your credit card details are protected by the highest level of security available. We choose to use PayPal as it is a proven system that has high security procedures in place. If you have any concerns about using your credit card on our site, please choose from our "Other Payment Options" available at the end of your course.
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4. How do I pay?
White Card Online Now accepts different forms of payment.

You can pay with Credit Card via our secure PayPal account. You can pay with Direct Deposit via internet banking or at a bank branch. You can arrange a money order from an Australian Post Office. Or you can even pay with a cheque.

All our payment options are listed in more details throughout the site after you have registered with us.

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5. Is the course tax deductible?
Yes, Australian citizens and residents who pay tax can claim for all educational courses.

Working Holiday Travellers who have worked in Australia during their stay and have paid tax can also apply for a tax refund before leaving Australia and claim for our courses. You must keep a copy of your receipt when you pay for the course to be able to make a claim.

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6. How long does this White Card course take?
The course is self-paced, meaning you can take as long as it takes you. Most students are able to comfortably complete this White Card course within 4 hours.
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7. What web browsers are supported?
We officially support Microsoft Internet Explorer 7+, Mozilla Firefox 2+, Apple Safari 3+ and Google Chrome 3+. (the plus symbol means "or higher").

Whichever browser you choose, our website should be displayed correctly.

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8. I have just finished my course, when do I have to pay for it?
You can make payment for your course whenever you like. We like to be flexible with our students as much as possible, so simply make payment when you are able to.

Please note that we will not send out your certificate until payment has been made.

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9. Do I need to be a computer genius to do this course?
Absolutely not. You've been able to load our webpage and navigate around? You will have no problems. If you are experiencing problems please contact us via our "Contact Us" page for assistance.
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10. Do you have anyone I can contact with regards to this training?
Absolutely. We take all student feedback and comments seriously. If you have a question with regards to this training, an appeal or require a re-issue of your statement of attainment you can contact us directly through our "Contact Us" page, or you can contact the Registered Training Organisation (Eclipse Vale Pty. Ltd. RTO# 32252) directly at admin@whitecardonlinenow.com.au.
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Got a question we have not been able to answer here? If so, please feel free to contact us.

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